You will receive your order confirmation immediately by e-mail after a successful order. Please also check your email spam folder.

You can change your addresses via your account, or send us a message to: nachricht@inyati.de.

Yes! With us you can apply several discounts for an order process.

Send us an email with pictures of your article and the damage to nachricht@inyati.de. Our Customer Service will process your request and contact you.

Yes, you will receive a shipping confirmation by email as soon as we have packed your order for you.

The delivery time via DHL in Germany is between 1-3 days. Shipping abroad can take between 3-6 days. For more information on shipping, see: Shipping information .

If your order status does not change within 2-3 days, please send us an email to: nachricht@inyati.de.

We are very sorry that your package arrived demolished. Please always contact the deliverer for external parcel damage (e. g. DHL) and send us a message to nachricht@inyati.de for further clarification.

We are sorry that you received an incorrect item or an incomplete delivery. Please send us a message to nachricht@inyati.de. We are happy to help you.

You can find all information about this: here

Via our returns form you can return your article and order your new desired item in the shop. If you would like to change your item to another color please contact us here: Contact

Information on how to care for your bag can be found here: Care instructions .