You will receive your order confirmation by e-mail immediately after you have placed your order. Please also check your email spam folder.
You can change your addresses via your customer account, or send us a message to: email@example.com.
Yes! With us, you can apply multiple discounts to one order process.
Send us an email with pictures of your item and the damage to firstname.lastname@example.org. Our customer service will process your request and get back to you.
Yes, you will receive a shipping confirmation by email as soon as we have packed your order for you.
The delivery time via DHL in Germany is between 1-3 days. Abroad shipping may take between 3-6 days. You can find more information about shipping here: : Versandinformationen.
If your order status does not change within 2-3 days, please send us an email: email@example.com.
We are very sorry that your parcel arrived damaged. Please always contact the delivery company (e.g. DHL) in case of external parcel damage and send us a message for further clarification. firstname.lastname@example.org.
We are sorry that you received an incorrect item or an incomplete delivery. Please send us a message to email@example.com
You can find information about caring for your bag here: Pflegehinweise.